Frequently Asked Questions
Our offices are located conveniently on Maxwell main road and at Manor Lodge Complex in Warrens.
You can sign via either of the below portals:
Via WhatsApp, Call the office and our website.
Once registered, you’re given our Miami address. This address is used as your “Shipping Address” on websites when you make purchases online. When the package is delivered to Miami, it is then shipped to Barbados. Our office will contact you via email, and telephone informing you of the amount due and schedule a delivery time most convenient for you.
No credit card? No problem! We can do the shopping on your behalf. Once you have indicated what item you would like, by sending us the website link, a quote will be provided for you. When the quote is approved by you, a deposit of the quoted amount is required, payment of the deposit is made at our office, after which we proceed to purchase the item(s). You will be notified when item(s) have been shipped to Barbados. Our Procurement Fee for purchasing on your behalf is 25% of the cost of the item.
This is dependent on the supplier from which you have placed the order, who always indicate a shipping date and an estimated time of delivery. The supplier will also provide you with a “Tracking Number”, this number enables you to track the shipping progress of your package so you’ll know when it’s delivered to the Miami Address.
Packages are processed accordingly.
Unfortunately, not at present, as packages are received, they are processed and loaded for the next available shipment.
Yes, delivery is dependent on location.
Yes, you can, you have the option of picking up your packages if it’s more convenient for you.
This is our Processing Fee, it is standard and does not change, and charged per shipment.
Customs duties and Vat are calculated on your total item cost.
Your invoice will include Freight + Customs duties + Customs VAT + local Handling Charge + Procurement Fee (if Applicable).
No. We take the hassle away from you, Customs is cleared on your behalf. We pay the charges incurred (Customs Duties & VAT) and you reimburse us what has been paid.
Unfortunately, we don’t, therefore items will have to be shipped to our Miami office then scheduled to be shipped to Barbados.
Contact your supplier, letting them know the status of package, ask for a refund or replacement. Update our office via email or What’s App of the new tracking number.
Contact us
Manor Lodge Complex
Warrens
Barbados
- +1 246-537-0539
- +1 246-256-1267